Refund Policy
Last updated: August 15, 2026
How cancellations, refunds and plan changes work in Second Brain. This Policy is part of the Terms of Service.
1. In short
- Try before you pay. The free plan has no time limit, so you can evaluate the Service at no cost.
- 14-day guarantee on your first paid subscription: if it is not for you, we refund it.
- Cancel anytime, from the app, with no calls or forms.
2. 14-day guarantee
If this is your first paid subscription and you request a refund within 14 calendar days of the charge, we refund 100% of the amount paid. You do not need to give a reason, though it helps us a lot if you do.
Current plans and prices are published on the pricing page.
3. Cancellations
You can cancel your subscription at any time from the app. Cancelling stops future renewals.
When you cancel, you keep access to your plan features until the end of the period already billed. After that date the account returns to the free plan: your content stays available, within the free plan limits.
Outside the initial guarantee, periods already started are not refunded on a pro-rata basis.
4. Automatic renewals
Subscriptions renew automatically at the end of each monthly period, at the price then in effect, until you cancel.
If you were charged for a renewal you did not want and you write to us within 14 days, we review the case and, if you did not substantially use the Service in that period, we refund it.
5. Plan changes
If you upgrade, the change applies immediately and the amount is prorated for the time remaining in the current period.
If you downgrade, the change takes effect at the start of the next period; no refund is issued for the period already billed.
6. Exceptions
No refund applies in the following cases:
- Periods earlier than the most recent charge.
- Substantial consumption of metered features, such as transcription hours or AI generation, already used in the period.
- Accounts suspended or closed for breaching the Terms of Service.
- Repeated refund requests on the same account or payment method, where they evidence abuse of this Policy.
Purchases made through the App Store or Google Play are governed by that store's refund policy and must be handled directly with them.
7. How to request a refund
Write to hello@secondbrain.media from the email associated with your account, stating the date of the charge and —if you want— the reason.
We reply within 5 business days. Approved refunds are credited to the same payment method used; depending on your bank or issuer, it can take a further 5 to 10 business days to appear.
Amounts are refunded in the currency of the original charge. We are not responsible for exchange-rate differences, taxes or fees applied by your bank or issuer.
8. Consumer rights
This Policy does not limit the rights your consumer protection law grants you. In Argentina, you can exercise the right of withdrawal within 10 calendar days of purchase. In the European Union, the withdrawal period is 14 days. Where those statutory periods are more favourable than this Policy, they prevail.
9. Contact
Billing or refund questions: hello@secondbrain.media.