# Talk to a person

Source: https://www.secondbrain.media/contact  
Language: en  
Spanish version: https://www.secondbrain.media/contact.es.md

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Every message is read and answered by someone who builds secondbrain. No bots, no ticket queue.

Write to: hello@onsecondbrain.com. We reply within 5 business days — usually much sooner.

- **Help with the product** — Something is not working, you cannot find a setting, or you want to know if secondbrain can do something.
- **Teams and companies** — Plans for a team, invoices, a security review or a signed DPA before you buy.
- **Billing and refunds** — Charges, cancellations, plan changes and the 14-day refund.
- **Security and privacy** — Report a vulnerability, ask how your data is handled, or request a copy or deletion of it.

## Who runs it

secondbrain is operated by Agustín Gandara, based in Argentina. Payments are processed by Paddle, our merchant of record, and by Apple on iPhone.